Refund Policy
Last updated 2026
1. 30-Day Money-Back Guarantee
We want you to be happy with BotLance. We offer a 30-day money-back guarantee on eligible purchases. If you're not satisfied, you may request a full refund within 30 days of your order date.
2. How to Request a Refund
Refunds are processed by our payment provider, Paddle, which acts as the Merchant of Record for all orders. To request a refund, visit paddle.net or contact our support team. Each request is reviewed by the BotLance team before it is approved.
3. When a Refund May Be Denied
Refund requests may be declined in circumstances including, but not limited to:
- Fraudulent or abusive activity.
- Violation of the Terms of Service.
- Chargeback abuse.
- Attempts to exploit promotional offers or the refund policy.
- Accounts suspended or terminated for policy violations.
Nothing in this section limits any mandatory consumer rights that apply under applicable law.
4. Subscription Cancellations
You may cancel your subscription at any time.
When a subscription is cancelled, your subscription remains active until the end of the current paid billing period. During this time, you will continue to have access to the features included in your current plan.
After the current billing period ends:
- Your subscription will not renew.
- Future payments will not be charged.
- Your account may automatically move to the applicable free plan or have access limited according to your subscription status.
Cancelling a subscription does not automatically issue a refund for payments already made. Refund requests are handled separately under the 30-Day Money-Back Guarantee described above.
5. Processing of Refunds
If a refund request is approved, refunds are issued to the original payment method through Paddle.
Refund processing times vary depending on your payment provider, bank, card issuer, or payment method and may take several business days to appear.
6. Changes to this Policy
BotLance may update this Refund Policy from time to time to reflect changes in our services, payment providers, or legal requirements. The latest version will always be available on our website.
6. Contact
Questions about a refund? Reach us on WhatsApp.