1
Customer message
Across all your channels
Website
WhatsApp
Instagram
Messenger
Telegram
TikTok
Email
YouTube
Can I book for tomorrow?
AI Customer Platform
One AI Agent. Every Customer Channel.
BotLance combines AI agents, customer channels, workflows, and business actions in one platform. Engage customers, capture leads, book appointments, trigger workflows, and hand off to your team—all automatically.
14-Day Free Trial Cancel Anytime No coding required
Loved by businesses using AI automation
Everything your team needs, in one workspace.
Manage conversations, AI agents, workflows, knowledge and customer actions from one place.
WORKS WITH THE TOOLS YOU ALREADY USE
- Google
- Shopify
Mailchimp- Calendly
You Tube
Airtable
Tally
Kajabi
Customer channels
One AI agent. Every customer channel.
Handle messages, comments and customer conversations across every channel from one intelligent workspace.
Respond to DMs and comments, capture leads, answer questions and automate actions.
DMsCommentsLead CaptureAutomated Actions
customerjust now
Is this available in Dubai?
BotLance AInow
Yes! It's available in Dubai. I can help you with pricing and booking. Would you like me to share the details?
Lead capturedAppointment option sent
How BotLance works
Turn every conversation into action.
BotLance understands what customers need, responds using your business knowledge, and takes the next step automatically.
2
AI understands context
Analyzes customer intent
Intent
Booking request
Conversation context
Understands full history
Language
Detected automatically
Next step
Best action selected
3
Answers from your knowledge
Uses your business information
Services & pricing
Relevant details found
Policies & FAQs
Rules and answers matched
Availability & rules
Validated before reply
Business information
Tone and context applied
4
Takes action
Turns conversations into results
Actions completed
Lead captured
Appointment booked
Customer record updated
Workflow triggered
5
Human handoff
Seamless support when needed
Assigned to support
Conversation context included
Conversation summary
Customer wants to book for tomorrow. Relevant details and previous messages are preserved for a smooth handoff.
Original message preserved
AI summary included
From first message to real results — automatically.
Realtime Voice AI
Take conversations from chat to voice.
BotLance lets customers continue the same conversation through realtime voice, with context, knowledge and actions carried over automatically.
Voice AI Agent
Same assistant. Now with a voice.
Let customers talk to your AI assistant in realtime. Conversation context, business knowledge and actions move with them from chat to voice, so every interaction stays natural and useful.
Context carried over
Keeps the same conversation context from chat to voice.
Talk and type together
Customers can switch between voice and text anytime.
Uses your knowledge
Answers using your business knowledge and resources.
Triggers AI Actions
Books, updates, creates and completes tasks automatically.
Deploy across your channels
Website
WhatsApp
Instagram
Messenger
Telegram
Email
Secure Link
API
Phone
Multilingual AI · 24/7
Speak your customers’ language — day and night.
BotLance responds naturally in major global languages, so your business can support, qualify and guide customers without creating a separate experience for every market.
Popular languages
One AI experience, multiple markets
ENEnglish
ARArabic
ESSpanish
FRFrench
DEGerman
ITItalian
Multilingual AI conversations
Reply naturally in major global languages without building a separate bot for each one.
Available around the clock
Keep customers supported 24/7, even when your team is offline.
Across your customer channels
Bring the same multilingual AI experience to website, social and email conversations.
Powered by modern AI language models
Model-dependentLanguage availability can vary by the AI model and configuration you use. BotLance is designed around the major languages supported by leading modern AI models.
AI That Works Around the Clock
Everything you need to automate, engage, and grow
Turn every conversation into an opportunity with AI-powered support, lead capture, and automation.
Popular
Website AI Chatbot
Train AI on your knowledge base to answer questions 24/7 — with conversation memory and analytics built in.
Learn morePowerful
Incoming Webhook
Receive real-time events and data from webhook-enabled tools, map fields into BotLance, and trigger actions automatically.
Learn about incoming webhooks
Knowledge Base
Upload FAQs, documents and links. The AI learns your business instantly and remembers every detail.
Learn more
Lead Capture
Capture and qualify leads automatically from every conversation and sync them to your tools.
Learn more
Human Handoff
Seamlessly transfer to your team whenever a human is needed, with full conversation context.
Learn moreRecommended
Order Tracking
Let customers check order status and shipping updates instantly, without waiting for support.
Learn more
Appointment Booking
Let customers book, reschedule and confirm appointments directly inside the chat.
Learn morePowerful
Custom Actions & Integrations
Connect your chatbot to Google Sheets, CRMs, webhooks, APIs, and thousands of external tools using HTTP requests. Automate workflows, sync data, track orders, and build custom integrations without platform limitations.
Learn MoreNew
Stateful Variables
Build smart calculators, lead scoring, quotes, and dynamic workflows that remember selections, update totals automatically, and stay in sync throughout the conversation.
Learn MoreWhy BotLance is different
Built for real customer journeys.
BotLance goes beyond fixed automations and basic AI steps. It understands the journey, keeps context connected, triggers real actions, and brings AI, workflows, voice and knowledge into one system.
Automatic owner detection
Reply from the connected channel itself. BotLance recognizes the business owner, pauses AI instantly, and resumes it automatically when control returns.
Instagram DM
Native channel conversation
Customer2m
Is this still available?
Business ownernow
Yes, I can help with that.
Owner reply detected · AI paused
Resumes automatically when AI control returns
Workflow-aware AI
AI sees what the workflow already asked, collected and sent, so it continues from the right point instead of restarting the conversation.
Live workflow context
Journey state passed into AI
Message
What service do you need?
Data collected
Service = Consultation
AI Agent
AwareContinues with known answers
No repeated questions · no context reset
AI that takes action
The agent can decide when to book, capture a lead, hand off or trigger another business action — not just return another text reply.
Conversation → action
AI chooses the next business step
Customer
Can you book Tuesday at 2 PM?
AI Action detected
BOOK_APPOINTMENT
Appointment booked
Tuesday · 2:00 PM
Smart social comment replies
BotLance understands intent and sentiment in comments, then replies appropriately — including answers grounded in your Knowledge Base.
Social comment intelligence
Intent · sentiment · knowledge
Customer commentQuestion
Do you deliver to Dubai?
Knowledge-based reply
Yes — delivery is available in Dubai. I can also share the current delivery time.
Love this!
PositiveMine arrived damaged
NegativeKnowledge-powered conversations
Use the same business knowledge across chat, comments, voice and automations, so answers stay grounded in the information you actually provide.
Business knowledgeSynced
CustomerCan I reschedule my appointment?
AI Agent replyGrounded
Yes. You can reschedule up to 24 hours before your appointment.
Source: Booking policy in Knowledge Base
Advanced workflow builder
Build visual automations with messages, conditions, waits, scripts, data, actions and AI — while keeping the journey connected.
Appointment workflowActive
Message received
Customer requests a booking
Condition matched
Intent: appointment
Create booking
Google Calendar action
Journey completed — 3 connected steps
AI + automation in one system
Instead of choosing between an AI-agent platform and a workflow tool, BotLance connects agents, workflows, actions, knowledge and voice in one operating layer.
One customer journeyConnected
Incoming customer message
I would like to book a consultation.
AI Agent
Understands booking intent
KnowledgeWorkflow
Booking confirmed
Calendar updated · Inbox synced
Context-aware Voice AI
Move from chat to realtime voice without starting over. Customer context, business knowledge and actions stay with the conversation.
Voice sessionLive
Customer
Continuing from website chat
Call in progress00:24
Conversation context restored
Consultation selected in chat · No need to ask again
One connected journey — from automation to AI to action.
Simple, transparent pricing
Choose the perfect plan for you
Start free. Upgrade any time — instant activation, cancel whenever.
🚀 Launch (Free)
$0/month
For exploring BotLance with a smart website bot.
Website chatbot
- ⭐1 Project
- ⭐50 AI responses / month
- ⭐50MB Vector DB storage
- ⭐100MB File Storage
- ⭐Fully branded widget — your colors, logo, persona
- ⭐Knowledge base (URL crawl + file upload)
- ⭐Multilingual conversations
- ⭐BotLance Branding
⚡ Essential
$9/ month
For small businesses adding their first channel.
Connect any 1 channel
- 💎Everything in Free
- 💎500 AI responses / month
- 💎250MB Vector DB storage
- 💎5GB File Storage
- 💎Full Inbox access
- 💎Basic analytics
- 💎Up to 1 AI Actions
- 💎250 Workflow Executions / Month
- 💎Remove BotLance branding
⭐ Starter
$19/ month
For teams growing across more customer channels.
Connect any 3 channels
- ⚡Everything in Essential
- ⚡2 Projects
- ⚡2500 AI responses / month
- ⚡10GB File Storage
- ⚡500MB Vector DB storage
- ⚡Up to 3 AI Actions
- ⚡Full Inbox access
- ⚡Human handoff
- ⚡Basic analytics
- ⚡Team Inbox
- ⚡1000 Workflow Executions / Month
Most popular
💼 Pro
$49/ month
For growing teams reaching customers everywhere.
Connect all channels
- ✨Everything in Starter
- ✨4 Projects
- ✨7,000 AI responses / month
- ✨20GB File Storage
- ✨1000MB Vector DB storage
- ✨Up to 7 AI Actions
- ✨5000 Workflow Executions / Month
- ✨Advanced analytics
- ✨WhatsApp & Telegram Broadcasts
- ✨Custom branding
👑 Business
$79/ month
For businesses using every channel in one place.
Connect all channels
- 🔥Everything in Pro
- 🔥7 Projects
- 🔥12,000 AI Responses / Month
- 🔥30GB File Storage
- 🔥200MB Vector DB storage
- 🔥Unlimited AI Actions
- 🔥Email AI Assistant
- 🔥10,000 Workflow Executions / Month
- 🔥Broadcasts & Email Campaigns
- 🔥Voice AI
Secure checkout Cancel anytime Trusted worldwide
FAQ
Frequently asked questions
Everything you need to know about BotLance.
