Media & Assets

Manage your business media in one central library and reuse images, videos, documents, and other assets across your AI agents, workflows, Inbox, and supported communication channels.

Media Library

Learn how the Media Library works, how to upload and organize media, and how BotLance makes your assets available across AI conversations, workflows, and human-assisted conversations.

Using the Media Library

The Media Library gives your workspace one central place to upload and manage reusable media. Add images, videos, PDFs, and other supported files once, then use them across your AI agents, workflows, Inbox, Quick Replies, and supported channels. BotLance uses the name and description of each asset to help identify the right media when it is needed.