Knowledge Base

Learn how to build and manage your BotLance Knowledge Base using FAQs, Text Content, Data Tables, uploaded files, and website content. Discover how to organize business information and help your AI agents deliver accurate, relevant answers across connected communication channels.

Data Tables

Learn how to create, import, and manage structured business data using BotLance Data Tables. This section explains CSV and Excel imports, column types, spreadsheet management, searching, filtering, and how AI agents retrieve relevant information from your tables to answer customer questions.

Data Tables: Import, Manage, and Connect Structured Data to Your AI Agent

Learn how BotLance Data Tables transforms CSV and Excel spreadsheets into structured, searchable business knowledge. This guide covers importing and creating tables, managing rows and columns, understanding supported data types, searching and filtering records, and how AI agents use relevant table data to answer customer questions across supported channels.