AI Actions
Give your AI agent powerful capabilities to take action, automate tasks, and do more than simply respond to customers.
AI Actions
Explore the capabilities that let your AI agent take action, perform tasks, and do more than simply respond to customers.
Stateful Variables: Give Your AI Persistent Memory
Stateful Variables give your AI agent a persistent conversation state that goes beyond ordinary AI memory. They allow the agent to store live values, perform calculations, maintain scores, remember important information, and use that data throughout a conversation across supported channels.
Custom Actions: Connect Your AI to Any API
Custom Actions let you extend your BotLance AI agent beyond built-in capabilities by connecting it to REST APIs, webhooks, CRMs, proprietary systems, and other external services. Configure the request, pass dynamic data, control how responses are handled, test the action, and reuse it across AI conversations and workflows.
Incoming Webhook: Receive Events from External Tools
Incoming Webhook lets external platforms send real-time events and data directly into BotLance. Receive confirmations from forms, booking systems, CRMs, ecommerce tools, and other webhook-enabled services, map the incoming data to BotLance fields, and use those events to trigger workflows and continue automation without relying on a separate middleware platform for many common use cases.
Give Your AI More Capabilities
Give your AI agent the ability to do more than simply respond to customers. AI Actions add practical capabilities that allow your agent to perform tasks, interact with connected services, and take meaningful actions based on what the customer needs.