Getting Started

What is BotLance?

Learn what BotLance is, explore its core AI capabilities, and understand how you can build, customize, test, and deploy AI agents for websites and connected messaging channels.

Understanding the BotLance Dashboard

Learn how to navigate the BotLance Dashboard, understand the main sections of your workspace, and discover where to manage your AI agents, conversations, automations, integrations, and analytics.

Build Your Knowledge Base

Your AI is only as accurate as the information it has access to. In this guide, you'll learn how to build a Knowledge Base by adding websites, documents, FAQs, business information, and contact details, giving your AI everything it needs to provide accurate, business-specific responses.

Test Your AI Agent

Before publishing your AI agent, it's important to test how it responds in real conversations. The AI Testing page provides a live preview where you can chat with your assistant, verify its responses, review the information it uses, and ensure everything is working as expected before your customers interact with it.

Install Your AI on Your Website

Once you're satisfied with your AI agent, the final step is to make it available to your visitors. The Widget section provides everything you need to install your AI on your website, along with platform-specific installation guides, troubleshooting resources, and support whenever you need assistance.

Create & Configure Your First AI Agent

Learn how to create your first AI agent and configure every part of its behavior, appearance, and intelligence. This guide walks you through the AI Agent Studio, explaining each tab and every important setting so you can build an AI assistant that's ready to interact with your customers.